Plus, I'm sure they wouldn't forget a WHOLE custom cake order. I could've just purchased a better cake made at the local grocery store.at least they would be able to apply symmetrical lines and be cognizant to remove faulty issues on the cake before selling. Never will I go here again or ever recommend this joke of an establishment to anyone. To have your staff admit your work is garbage just goes to show the time you really put into this. The delivery staff brings the cake, and what a joke! Even the staff agreed it was a poor quality job on the cake as you could visibly see uneven line markings beneath the additionally uneven gold shades of the design. I had to ask for a partial reimbursement for this MAJOR inconvenience since I spent over $200 at this establishment hoping to get the quality of service I paid for. At this point I already knew the quality was going to be garbage since it was going to be rushed. She offered to have a cake delivered as their cake decorator was going to return in a few minutes. I only received the partial custom cookies. Eventually another staff member admits there is no cake and they missed the order. I went yesterday for pick up and waited an extremely long time while staff said they were trying to "locate" the cake. The only reason I gave them two stars is because their busboys were nice and helpful.įirst time customer and completely dissatisfied! Even the supporting staff admitted the quality was poor!Īn order for a custom cake was placed nearly two weeks in advance. I hope that they were just having a bad day and not that they are rude to other people who are not of their same ethnicity because I'm not usually sensitive, but it did feel purposefully condescending. It didn't help that everyone there was indifferent and seemed rude, like we were bothering them and as if they did not choose to work customer service! Pathetically expensive, watered down drinks, and a poor unfriendly attitude. Why do you dare to say they are street tacos? Sad to say, the food was bland and overly expensive. The shrimp tacos are entitled "street" tacos. My 13 year old daughter puts more love into her food. Wth? At that point, we were really upset. What was the point of the reservation? Then, once we were finally seated, our waitress greets us, takes our drinks and appetizer order, minutes later, my husband flags her down to order an entree, and her response, "When I have a sec!" She literally disregarded him and said, I'll come back when I have a second. later, but not without eye rolls and red faces. She got all smart mouth and said, "It'll happen. Ten minutes later my husband went to ask about our table, the hostess says it should be another 30 min.!.Then, another hostess came to intervene and said, give us a few minutes. My husband and I had date night at this place, but we were greeted with rudeness! Our reservation was at 7:30, but the hostess told us to wait because our table wasn't ready. I will not be coming back again and hope others don't as well. Food can be the greatest it can be, but service is key. UPDATE: upon my review of this place from the reviews of others and my experience, this is not a friendly place for service dogs or other races that are not their own. I hope this doesn't happen again to me or others. I did let the hostess know of the situation, at least. I hope this is not what this restaurant stands for because I would really hate for them to be closed down or be boycotted. She even tried to rush the other Mexicans at the other table. She was eager to get us out of there and handed the menu while I was still eating and didn't offer us dessert. The asparagus was the right crispness and had good flavor. The mashed potatoes were creamy and melted in my mouth. Cutting it was like cutting into butter and was very flavorful and with very little salt(not like other places that oversalt their food). The prime rib was thick, soft, and cooked just the way I liked it. If you love steaks, this is the place to go for prime rib.
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